Careers

The Tandet Group of Companies is a great place to work! From drivers and mechanics to emergency breakdown service call centre agents and supply chain logistic specialists, generator technicians and more, we’re always looking for new talent to join our
team. For specific opportunities at each of our divisions, please click to visit their website.

CURRENTLY SEEKING

TNL
Job Title:Parts and Service AdministratorJob Category:Administrative
Department/Group:TNLJob Code:#TNL1
Location:HamiltonTravel Required:No
Level/Salary Range:$16-18Position Type:Full Time
HR Contact:Human ResourcesDate Posted:June 23, 2020
Will Train Applicant(s):Will Train Applicant(s)Posting Expires:Posting Expires
External Posting URL:External Posting URL
External Posting URL:Internal Posting URL

Tandet Nationalease Ltd. is part of the Tandet Group of Companies that currently operates out offive locations across Canada. The Tandet Group is a family organization that has been in business for over 40 years.Every day we operate on the simple premise: To deliver the best services and products to our customers, and never discount our standards of performance, personal attention, safety, or reliability.

We are seeking an energetic and motivated individual for a Parts and Service Administrator role at our Hamilton location. The Parts and Service Administrator will be responsible for the coordination of administrative duties at this location. We are looking for an individual who will be able to demonstrate behavior consistent with our core values.

We offer a competitive salary, an incredible work environment, and career advancement opportunities.Please apply by emailing a resume and cover letter with the job code listed to: [email protected]

Role and Responsibilities

  • Responds to customer requests and queries via phone and email in a professional and timely manner.
  • Maintains the TMT maintenance software;
  • Responsible for managing inventory levels and maintaining the details in the TMT system.
  • Coordinate with the mechanics and other departments to make sure that all paperwork is thoroughly managed.
  • Assist accounting with invoices, accounts receivable and accounts payable.
  • Maintaining fleet documents to ensure proper documentation.
  • Responsible for inputting all vendor and sublet invoices into the maintenance software
  • Manage relationships with customers and vendors
  • General paperwork, office organization, and filing work orders and invoices etc.
  • Tracking and monitoring Owner Operator vehicle compliance
  • Other administrative duties as assigned

Qualifications and Education Requirements

  • Organized, highly efficient and customer service orientated.
  • 1-2 years of customer service administrative experience
  • Post-secondary education in business or related field preferred.
  • Experience working with TMT or mechanical knowledge would be an asset.
  • Strong computer skills, particularly with Microsoft Office, and the ability to learn new software.
  • Good time management with an ability to prioritize and multi-task.
  • Strong written and verbal communication skills
  • Strong attention to detail

Job Type: Permanent

Salary: $18.00 /hour

Benefits:

  • On-site parking
  • Health and Dental Benefits

Experience:

  • invoicing: 1-2 years (Preferred)
  • administrative assistant: 1-2 years (Preferred)

Education:

  • High School Diploma
  • Post-secondary preferred

Administrative Duties:

  • Scheduling
Technology Services Support
Job Title:Technology Services Support Job Category:
Department/Group:ITJob Code:TMI1
Location:OakvilleTravel Required:Travel Required
Level/Salary Range:NegotiablePosition Type:Full Time
HR Contact:Fiona McGowanDate Posted:June 30, 2020
Will Train Applicant(s):Will Train Applicant(s)Posting Expires:Open till filled
External Posting URL:www.tandet.com
External Posting URL:

Tandet Management Inc. is seeking a customer service-oriented IT professional who enjoys meeting challenges head-on. You will have a keen attention to detail as well as well-honed troubleshooting and linear thinking skills. You are able to multi-task in a fast-paced environment. You are organized, resourceful and determined.

We offer a competitive salary, an incredible work environment, and career advancement opportunities.  Please apply by emailing a resume and cover letter with the job code listed to:
[email protected]

Role and Responsibilities

Your primary goal in this position will support the technologies that our diverse employee base requires to successfully carry out their business activities. This is a challenging role that combines hands-on preparation and deployment of workstations and other end-user hardware, creation and administration of user accounts, installation and configuration of software programs, and administration of services. You will interact with our employees on a daily basis by phone, email, IM, ticketing system, walk-ins, deskside support, as well as assist in team projects. You’ll accomplish this by leveraging your own knowledge and skills, and liaising with internal resources and our various vendor partners when necessary.

Qualifications and Education Requirements

  • Knowledge of IT principles, concepts, and methods; systems testing and evaluation, principles, methods and tools; IT security principles and methods; Internet technologies; and/or emerging information technologies
  • Ability to install/configure/maintain Windows operating systems
  • Ability to administer Active Directory, Skype for Business, Exchange User, and ERP/CRM user accounts
  • Experience preparing and deploying end user hardware such as workstations, mobile phones, etc.
  • Must possess strong analytical interpersonal and communication skills and have the ability to work with minimal supervision in a team environment.
  • Ability to manage multiple assignments and meet deadlines
  • Other duties as assigned
  • Technical degree in Informational Sciences or equivalent skill gained through experience coupled with 5 years of experience in systems (hardware and software) support.

Additional Notes

  • Travel may be required
  • Lifting or moving up to 10lbs may be required.
Bilingual Customer Care Representative
Job Title:Bilingual Customer Care RepresentativeJob Category:Entry Level
Department/Group:Canxxus/OperationsJob Code:BCCR
Location:Remote/OakvilleTravel Required:Some Travel
Level/Salary Range:$18.50Position Type:Full Time
HR Contact:[email protected]Date Posted:Date Posted
Will Train Applicant(s):Will Train Applicant(s)Posting Expires:Posting Expires

Company Overview

Canxxus provides Fleet Maintenance management and emergency breakdown service to fleets large and small across North America.

Our company’s belief is that communication is key with every vehicle event. Through the use of unique processes & proprietary software, our team is able to keep our customers updated every step of the way.

Please forward a resume and cover letter to [email protected]

Position Overview

The Customer Care Representative (CCR) is responsible for serving customers via telephone. The CCR is accountable for dealing with processing transactions, handling inquiries and customer issues.  CCR follows all procedures and policies when providing customer service. CCR participates in all assigned training, setting and meeting personal goals. CCR understands his/her role as brand ambassador and provides positive brand experiences to all customers.

Manager, Technical Services
Job Title:Manager, Technical ServicesJob Category:Manager
Department/Group:CanxxusJob Code:CXU1
Location:OakvilleTravel Required:Occasionally – Canada/ US
Level/Salary Range:NegotiablePosition Type:Full Time (40 hours)
HR Contact:Fiona McGowanDate Posted:Date Posted
Will Train Applicant(s):Posting Expires:Open till filled

Company Summary

Canxxus provides Fleet Maintenance Management and Emergency Breakdown Service to fleets across North America.

Our company’s belief is that communication is key with every  equipment event. Through the use of unique processes & proprietary software, our team is able to keep our customers updated every step of the way.

In this role you will be managing and working with highly knowledgeable and dedicated technical experts who work as a team supporting each other and our connection Centre staff. Each technical advisor works closely with each repair, turning our customer’s challenges into success. As part of the CANXXUS team,  you will  be overseeing technical and fleet management aspects of our customers fleets, managing the corresponding data that allows unparalleled advice to present to customers so that they can make sound business decision based on the data.

Through the years we have developed one of the strongest vendor networks across North America, building a foundation for consistent and reliable service and technical expertise wherever our customer’s maintenance or repair occurs.

Please apply by submitting a resume and cover letter to [email protected]

Job Description

The Manager of Technical Services will be an integral part of the management team and is responsible for overseeing a team of professionals that manage customers day-to-day fleet  maintenance and repairs in accordance with the applicable Canxxus Inc. fleet management agreement and operating standards that is safe and reliable. The position oversees the planning management of all vendor mechanical work including scheduled and unscheduled maintenance, inspections to ensure safe, reliable vehicles and provides relevant advice to the fleet customers in order to make informed management decisions on their equipment. The Manager of Technical Services is responsible for evaluating current legacy protocols and systems, and working towards new and innovative processes and policies that will drive the Technical Group forward, to become more efficient both manually and through current and new software systems.

Role and Responsibilities

Key Responsibilities and Accountabilities:

The following is not intended to be a comprehensive list of the essential functions of the Manager of Technical Services position, but rather a general description of some of the requirements necessary to carry out the duties and responsibilities of this position. The Manager of Technical Services must be able to perform the following tasks, among others:

  • Oversee the Technical staff as they manage the daily maintenance functions of the customers fleet vehicles under contract with Canxxus Inc.
    • Effectively manage a team that works day-to-day on customers equipment (e.g. heaters, pumps etc.)
    • Oversees the planning and management of  all vendors mechanical work including scheduled and unscheduled maintenance, inspections, roadside assistance etc.
    • Ensures all maintenance activity is performed in line with client company and approval limit guidelines
  • Responsible for ensuring the technical team follows regulatory codes, standards, company policies, and contractual requirements in conjunction with the General & Operations Managers.
  • Ensures all provincial, state, federal and customer record keeping requirements are met.
  • Manages and directs the work of all technical staff, including:
    • the development of work orders
    • oversite on the evaluation of all repairs performed by external vendors
    • all maintenance line items are completed and coded as required.
  • Diagnoses unusual vehicle maintenance issues that technical staff  cannot diagnose, with vehicles or equipment, allowing for pursuing cost recovery on warranty and performance issues as well as interfacing with vendors and manufacturers on behalf of the customer where required.
  • Ensures that Preventative Maintenance Interval (PMI) schedules and system honoring standards of customers contract and those of Original Equipment Manufacturer (OEM)are implemented and monitored.
  • Develops required maintenance reports for clients, sales,  and management staff.
  • Identifies, selects, trains, coaches, and manages the performance of employees in order to identify advancement opportunities within the technical team.
  • Communicates clearly each staff member’s roles and responsibilities and provides support to help staff accomplish assigned objectives and identify advancement possibilities.
  • Develops technical staff schedules fairly according to client demands/requirements while adhering to the budget, and any applicable legislated requirements.
  • Prepares, verifies, and reviews staff schedules and work records for payroll purposes.
  • Ensures all safety regulations are being observed and all training methods are adequate and effective.
  • Supports strategic accounts directly or oversees the management of these accounts from a technical perspective.
  • Prepares an annual budget and forecast for the requirements of the technical team based on the budgeted sales for the coming year.
  • Works with Sales and Operations in order to determine requirements throughout the year as well as key prospective account initiatives.
  • Respects and maintains the confidentiality of all employee records, business records, client and customer information, data, and other information not otherwise available to the public or to employees-at-large.
  • Addresses human resource issues promptly, accordingly, and following the principles of progressive discipline where appropriate, emphasizing corrective actions to improve individual performance.
  • Maintains a professional demeanor and appearance by providing a consistent example to all staff and may be required to represent employer or client at industry related functions and meetings (e.g. Original Equipment Manufacturer and Customers) dealing with fleet and maintenance issues
  • All other duties as assigned by Management as required.

Qualifications and Education Requirements

  • Ten (10) years’ experience either directly in or supervising a technical environment of  commercial transport, heavy duty or automotive related industries or the equivalent time in role as determined by the Company
  • Minimum of five (5) years’ experience managing a technical staff or the equivalent.
  • Innovation, efficiency and Cost control or financial/budgeting experience
  • Qualifies for and maintains a valid Ontario Driver’s License.
  • Ability to qualify as a Joint Health and Safety Committee certified management member

Preferred Skills

  • Managerial experience in commercial transport, heavy duty or automotive related industries.
  • Excellent management and communication skills with an ability to influence people at all levels of the organization both within the Company and the Customers organization when required.
  • Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives.
  • Strong leadership skills with the ability to set clear expectations, coach, develop, and motivate staff

Additional Notes

Overnight Team Lead, Call Center
Job Title:Overnight Team Lead, Call Center Job Category:Supervisory
Department/Group:Call CenterJob Code:Team Lead
Location:Oakville/RemoteTravel Required:No
Level/Salary Range:20.50 -22.50Position Type:Full Time
HR Contact:HR ContactDate Posted:August 6, 2020
Will Train Applicant(s):Will Train Applicant(s)Posting Expires:Open till filled

Company Summary

Canxxus provides Fleet Maintenance management and emergency breakdown service to fleets large and small across North America.

Our company’s belief is that communication is key with every vehicle event. Through the use of unique processes & proprietary software, our team is able to keep our customers updated every step of the way.

Please forward a resume and cover letter to

Job Summary

The Team Lead is responsible for supporting the team of Customer care representative as well as our customers via telephone. The Team Lead is accountable for dealing with customer complaints, inquiries and processing transactions. The Team Lead follows all procedures and policies when providing customer service and ensure the CCR on his shift also adhere to these policies. Our Team Lead assist with training and coaching, assist and support the team in meeting our company KPI’s. The Team Lead understands his/her role as brand ambassador and provides positive brand experiences to all customers.

Job Description

Role and Responsibilities

  • Facilitating calls through the queue as a representative
  • Managing and directing the daily activities of contact center agents
  • Acting as an information source and answering contact center representatives’ questions, assigning tasks, following up and giving instructions as needed.
  • Attending, following up and resolving customer complaints and questions.
  • Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
  • Carrying out performance measurement, monitoring, and evaluation of all representatives and operators to improve their efficiency.
  • Communicating solutions, successes, and opportunities to the Operations Manager
  • Practicing and ensuring compliance of all the organization’s policies and procedures.

Qualifications and Education Requirements

  • College Graduate
  • A certificate or diploma in a related field preferred
  • 5 years in Customer Service
  • Previous Leadership experiences
  • Strong customer service and troubleshooting skills
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Proven data entry and typing skills
  • Strong work ethic and positive team attitude

Preferred Skills

  • Ability to inspire and support people.
  • Good people and interpersonal skills to build effective relationships with all levels of professionals.
  • Ability to plan well and prioritize work.
  • Maintain calmness under tight pressure.
  • Good decision-making skills
  • IT
  • Communication Skills

Additional Notes

To find out more visit us at https://www.canxxus.com/

Canxxus is committed to an inclusive, equitable, and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives.

 

Submit resume to: Email: [email protected]

We are the Tandet Group of Companies and have been in the logistics business for 40 years.